Aloha Paul and Manarii,
My name is T.J. and I oversee our Construction Department and manage all our new build and critical home repair projects. This morning I met the four staff members of your delivery team to receive our windows at our base yard in Waimanalo. I wanted to share how impressed I was with the excellent customer service provided.
Professionalism: I received a courtesy call from Elijah to confirm location and give me an estimate arrival time. All staff members arrived on time, respectfully introduced themselves, and gave clear recommendation of the best way to store the windows in our container.
Care: All windows were securely transported in the box truck and were placed carefully in the container for easy access to take to our upcoming sites.
Commitment: Drop tickets were explained with color coded tags for both orders. The warranty folders were reviewed including an introduction to the both of you from the business cards, the service & maintenance program, the window details, and the gifts. (sticker and mask)
Mahalo hou for the excellent customer service from your delivery team.